Frequently Asked Questions

Questions are part

of the journey.

Find clear answers about credentials, classes, accounts, badges, and the evolution from ICAgile to ICA.
Do credentials expire?
No renewal fees. Once earned, your certification remains yours.
How do I earn one?
Complete an accredited learning experience and meet its acceptance criteria.
Where is my certificate?
Sign in and look under Your Credentials after completing required steps.
FREQUENTLY ASKED QUESTIONS

Start with what

you need to know.
General Information

What is ICA, and what does it do?

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ICA is a leading accreditation and certification body for agile training. ICA provides formal, third-party quality assurance of agile courses and course instructors and issues globally-recognized certifications to individuals who complete accredited courses.

What are the core principles behind ICA's approach?

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ICA emphasizes a methodology-neutral, mindset-based approach to agility, focusing on empowering individuals and organizations to adapt and thrive in complex environments.

What is Tomorrow-Ready ICA Certifications?

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We say Tomorrow-Ready™, not future proof, because no one can predict or protect against every possible future. But being ready for tomorrow? That’s entirely within our grasp. Readiness isn't only a mindset, it's a set of skills and capabilities you build deliberately, one discipline at a time. That's why our Tomorrow-Ready™ certifications span five research-backed disciplines that help move people and organizations from where they are to where they need to be next.

What is the difference between ICA agile certifications and other agile certifications?

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Unlike framework-specific certifications, ICA's programs focus on cultivating an agile mindset, ensuring the knowledge you gain is applicable across various teams and industries.

How does ICA ensure the quality of its courses?

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ICA collaborates with industry experts to develop comprehensive learning outcomes, maintains rigorous accreditation standards for courses, and regularly reviews courses to ensure they meet high-quality benchmarks.

How can I become an ICA-accredited instructor or training provider?

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The first option is to join one of our member organizations that provide training. For example, if you'd like to teach courses in "Agile Coaching", you can see the member organizations who are currently providing courses here under the "Training Providers" section. You can reach out to any training provider to see if they are looking for new instructors. The second option is to become a member organization. You can learn more about that process on our Membership page.

Account Help

How can I create an account?

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If you have attended an ICA-accredited class, your learning provider will create your ica-certified.com account, if you don’t already have one. You will then receive an email from ICA with instructions on how to access your account and claim your certification.

Typically learning providers will set up your account within 10 business days of completing the course. If you don’t receive an email from ICA within that time frame, we recommend you contact the learning provider to inquire about your account status. We also recommend asking which email your account was created with.

I’ve lost access to my email address, how can I log in?

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Please submit a request for your icagile.com Login Credentials with information to help us identify and verify your ICAgile account.

I’ve forgotten my password.

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As a first step, please try using the password reset function by first entering the email address associated with your account.

If you are unable to recall this information, please submit a request for your icagile.com Login Credentials with information to help us identify and verify your ICAgile account.

How do I get my certification badges to appear on Credly?

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Once you log in to your icagile.com account, navigate to “View Profile” under “Quick Links.” In the “Credly Digital Badges” section, select "Connect my Account with Credly" and save your changes. Credly will automatically email you with next steps to claim your badge.

Why don't I see my instructor badge on Credly?

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At this time, we only offer badges tied to certifications in Credly. Instructor Authorization badges or Official Member Organization badges may be introduced in the future.

I have more than one account, how can I merge them?

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If you have more than one icagile.com account, you can merge them into one profile. Please complete this form for assistance.

To prevent creating duplicate accounts in the future, ensure the email you use when registering for a class is the same email as your existing icagile.com account.

How can I make changes to my personal information (such as my name or email) on ica-certified.com?

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Please use the form at the bottom of this page to request an update to your personal information. You can always update your country and opt-in/out preferences by navigating to “View Profile” in your account.

How can I delete my account?

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Please contact info@ica-certified.com or log in to your ica-certified.com and use the “Delete My Account” option in your Profile Settings.

Warning: By deleting your ica-certified.com account, you will delete any record of your ICA certifications and you will no longer be able to access them. In addition, ICA will not be able to acknowledge or verify your certifications.

Pre-Class Help

How do I earn an ICA certification or credential?

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To earn an ICA certification, you must satisfactorily complete an ICA-accredited class(es). You are required to be present during all Learning Outcomes covered in the course and must meet the class acceptance criteria as determined by the Instructor in accordance with the Member Organization’s policies to be eligible for certification. Member Organizations may have additional requirements.

How much does an ICA class cost?

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Each ICA Member Organization determines the cost of their class. Select a class on the Find A Class tool and then visit the Member Organization website where you can register and view more class-specific information such as pricing, timing, location, and more.

How will I be assessed for the credential and/or certification? Is there an exam?

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Through the accreditation process, ICA verifies that every training provider assesses student knowledge before the student earns a credential or certification. Assessment may be completed through in-class activities, group exercises, or an exam, as determined by the training provider. Please contact the training provider to find out if they incorporate exams.

Are there prerequisites for ICA certifications?

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ICA provides recommended experience on each certification page to ensure a high-quality learning experience. Each Member Organization has the ability to add specific requirements, too. Visit a certification page and the Member Organization's website to learn more about prerequisites for a class.

Do I need membership for ICA classes?

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You do not need a membership as a student. There are no membership fees and your account is automatically created after your first class. If you are looking to deliver training, you can learn more about joining as a Member Organization here.

How do I register for an ICA certification course?

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Search for a class using the Find A Class tool on the ICA website and click on the class you’re interested in. On the class details page, click on the “See pricing,” button to see pricing and registration instructions.

If my class is canceled, how do I get a refund?

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Refund policies are determined by individual training providers. Please contact your course provider directly to inquire about their cancellation and refund policies.

Can I earn PDUs or CEUs for taking an ICA-accredited course?

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As ICA is not affiliated with any other certification programs, we recommend reaching out to your instructor or course provider to find out if your course qualifies for continuing education units.

Post-Class Help

When will I receive my ICA certificate and/or credential after completing a course?

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After completing your course and post-class survey, ICA will issue and email your certificate and/or credential as a shareable PDF. This process typically occurs within ten business days.

How can I obtain my certification & credential after the class?

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Returning Users

‍Sign in to your icagile.com account and complete your post-class survey. (You will see a pending action on your dashboard to complete a class survey on the Welcome page.) After you submit your survey, we’ll issue and send your certification to your email address as a shareable PDF. A copy of your certification will also be available for download at any time under the Your Credentials header.

New Users

If this is your first class with an ICA Member Organization, you’ll receive an email with a link to create your icagile.com profile within ten business days of completing your class. Sign in to your new account and complete your post-class survey. After you submit your survey, we’ll issue and send your certification to your email address as a shareable PDF. A copy of your certification will also be available for download at any time under the Your Credentials header.

If you have not received an email to create your icagile.com profile after ten business days, please contact your ICA Member Organization.

When does my ICA certification expire?

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Once you have earned an ICA-accredited credential or certification, they are yours to keep. We don’t charge any renewal fees or require continuing education credits. We want you to be able to invest your time and resources into continuing your learning journey.

How do I get the class materials after the course finishes?

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Please contact your training provider directly for post-course materials.

Credentials Help

How do I add my ICA certification & credential to my LinkedIn profile?

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To add your ICA certification to your LinkedIn Profile:

Basically, Share Your Certification with Credly!

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Credly is a leading digital credential platform that allows you to showcase your achievements across your professional networks. Visit Credly to claim your {{certName}} badge and make your certification visible to employers and peers. Share your badge on LinkedIn, Twitter, email, and more to highlight your professional development.

Why don’t I see my profile on Verify Credentials?

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If you search your name in Verify Credentials and don't see your profile, it's likely your profile is set to private. Once you log in to your icagile.com account, navigate to “View Profile.” Under the “Profile Privacy Settings” header, verify that you’ve checked the box to “Make my profile public”.

How do I verify a prospective employee’s certifications?

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If you are able to locate a prospective employee’s record by searching above, the listed credential(s) are valid and current. If no search result is returned, please contact info@icagile.com and provide the certification holder’s written consent to verify their credentials. It’s possible their profile might be set to private and is therefore not visible in the search results.

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